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64 WINES&VINES June 2018 TASTING ROOM FOCUS P eople working in winery tasting rooms can often experience a bit of burn out and no longer look at guests as warmly as they once did. Self-motivation takes practice. It is a skill we need to develop and practice daily. When master motivator Zig Ziglar would hear anyone say: "Motiva- tion just doesn't last." His reply was always, "Well neither does bathing, that's why we recommend it daily." How to know when you need to work on motivating yourself? • When you look for projects and not for guests. • When you inwardly groan when people are approaching you. • When you feel you should get hazard pay for repetitive stress syndrome for having to repeat yourself over and over again. • When you focus on the negative parts of the job. • When your coworkers annoy you. • When time seems to drag. • When you can't wait to leave work. • When instead of being charming and warm, you are short and sullen. A good leader will be on the lookout for staff burnout and take steps to increase job satisfaction and pride in the workplace. Lead- ers can sometimes miss it, so we need to recognize it for ourselves. What can we per- sonally do to stay motivated? Here are 10 WISE Tips: 1 Step back and take time to remember how you felt the very first time you walked into your winery. Remember the sights, the smells or whatever it was that triggered your senses. Remember that the guests who are walking in are experiencing just that. We need to remind ourselves how people are feeling as they walk in, and if there isn't a warm and friendly greeting, it could become overwhelming. What would your expectations be if you were a guest? 2 Sometimes you just need to take a short break. When you do, give your- self a pep talk. Remind yourself what our guests deserve. They deserve the best, and you are the person to give them the best. It is not fair to them if you are giving them your bad day, they deserve much more than that. 3 Smile. If you make yourself smile, even when you don't feel like it, you eventually feel like it because it's conta- gious with all the people around you. Get that smile on and get back to it and start engaging with the guests. Give them your best because you are so good at who you are and what you do. Make the guest feel that the best decision they made today was to come and see you. 4 Use the Platinum Rule. Most people know about the Golden Rule, to treat others the way we want to be treated. At WISE, we take this to the Platinum Rule: Treat others the way THEY want to be treated. How do they want to be treated? You'll never know unless you ask the open- ended questions to find out their prefer- ences and engage with them. You have How to Stay Motivated – Wash. Rinse. Repeat. We are often hear: "How can I stop checking out on the job halfway through my day?" Or essentially: "How can I keep myself on task and motivated through my work day?" BIBI SUMMER